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Emergency and Crisis Notice

This telehealth practice does not provide emergency services, crisis care, or continuous support.

Practice information: Diana M Ferro, MSW, LCSW · Florida License #SW1882 · Serendipia Therapy · Servicing FL

Not a crisis service

Serendipia Therapy and this website are not suitable for someone who is experiencing a life-threatening emergency, severe suicidal thoughts, or the need for continuous clinical monitoring.

If you need immediate help

  • In the United States: Call or text 988 to reach the Suicide & Crisis Lifeline (available 24/7 in English and Spanish).
  • Medical or police emergencies: Call 911 or go to your nearest emergency department.
  • Veterans crisis: Dial 988 and press 1.

Contact response times

Phone calls, emails, and website inquiries are not monitored after business hours, are not checked continuously, and involve only administrative or scheduling support.

Telehealth care readiness

Through the clinical intake process, we will discuss emergency protocols. If once-a-week or less-frequent outpatient telehealth does not provide the level of care you need to remain safe, we may not be a clinical fit.